Privacy policy

At WARMFELLS, we respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Personal details: Name, email address, phone number, billing and delivery addresses.

  • Order information: Purchases, payment status, delivery details and customer enquiries.

  • Technical information: IP address, device information, browsing activity and cookies.

Payments are securely processed by trusted payment providers. We do not store complete payment card details.

2. How We Use Your Information

We use your personal information to:

  • Process orders, payments and deliveries.

  • Provide customer support and manage returns.

  • Improve our website and shopping experience.

  • Prevent fraud and meet legal obligations.

  • Send promotional communications where legally permitted.

We process personal data based on contractual necessity, legal obligations, legitimate interests or consent, as appropriate.

3. Sharing Your Information

We only share personal information where necessary with trusted service providers, including Shopify, payment processors, delivery partners and customer support services.

Marketing and analytics partners may receive information where legally permitted and any required consent has been obtained.

We do not sell customer contact lists. Certain advertising-related disclosures may be considered data sharing under applicable privacy laws.

4. Data Protection and Storage

We use appropriate security measures to protect your personal information from unauthorised access, misuse or loss.

Your data is retained only for as long as necessary to fulfil orders, provide support, comply with legal requirements or resolve disputes.

Where data is transferred outside the UK, we use applicable legal safeguards.

5. Cookies and Marketing

Our website uses essential cookies for shopping basket, checkout and security functions.

We may also use analytics and advertising cookies, subject to your consent where required.

You can manage your preferences through our cookie settings or your browser.

You may unsubscribe from promotional emails at any time using the link provided in our emails or by contacting us.

6. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Access or correct your personal information.

  • Request deletion or restriction of your data.

  • Object to certain processing activities.

  • Withdraw your consent.

  • Request data portability where applicable.

To exercise your rights, contact support@warmfellstore.com.

We normally respond to valid requests within one calendar month.

You may also raise concerns with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.

7. Children's Privacy

Our website is intended for adult customers. We do not knowingly collect personal information from children without an appropriate lawful basis.

8. Changes to This Policy

We may update this policy to reflect legal requirements or changes to our services. The latest version will always be available on this page.

9. Contact Us

For privacy enquiries, requests or complaints, please contact:

WARMFELLS

Email: support@warmfellstore.com

Legal business name: [Insert registered business name]

Business address: [Insert business address]

We will acknowledge privacy complaints within 30 days and investigate them in accordance with applicable UK requirements.

WARMFELLS — MADE FOR WINTER.