Shipping policy

At WARMFELLS, we aim to ensure every order is processed and delivered safely, efficiently and reliably.

1. Processing & Delivery Times

Orders are processed within 24–72 working hours after payment confirmation.

Estimated delivery times:

  • United Kingdom: 6–14 working days

  • United States: 7–15 working days

  • Canada: 7–18 working days

  • European Union: 7–16 working days

  • Australia & New Zealand: 10–20 working days

  • Other countries: 10–25 working days

Delivery times are estimates and may vary due to weather, customs or courier delays.

2. Shipping Costs

Delivery charges are displayed at checkout. Free delivery may be available on eligible orders or during promotional offers.

3. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Tracking information may take 24–48 hours to become available.

4. Delayed or Missing Parcels

If your parcel is delayed, lost or marked as delivered but cannot be located, please contact support@warmfellshop.com.

Our team will investigate the issue with the courier and assist you in finding a suitable resolution.

5. Incorrect Addresses & Returned Parcels

Please ensure your delivery address is correct before placing an order.

Additional delivery charges may apply to parcels returned due to incorrect addresses, refused delivery or failure to collect, subject to your statutory rights.

6. Customs & Import Duties

International orders may be subject to customs duties or import taxes, depending on the destination. Any applicable charges will be handled in accordance with local regulations and information provided at checkout.

7. Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us with photographs of the item.

We will arrange a replacement or refund in accordance with our returns policy and your statutory consumer rights.

8. Contact Us

WARMFELLS — MADE FOR WINTER

Email: support@warmfellshop.com

Customer Service: Monday to Friday, 9:00 am – 6:00 pm (UK time)

Last updated: November 2026